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Avaya and Afiniti Expand Partnership, Bringing the Power of AI to Any Size of Business, Introduce Avaya AI Routing with Afiniti AiRo

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Avaya (News - Alert) ENGAGE 2020 - At its Avaya ENGAGE 2020 user conference today, Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Afiniti, the leading provider of AI-based behavioral pairing technology, announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX™ Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing customers with contact center agents using artificial intelligence.
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Alpine Investors Invests in TEN DIGIT Communications

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TEN DIGIT Communications (News - Alert) LLC ("TDC" or "TEN DIGIT") the developer of TDC Bridge® Intelligent Messaging Platform for Enterprises, today announced that Alpine Investors has invested in TDC. Alpine intends to integrate TEN DIGIT's advanced messaging platform with Virtual Hold Technology, (VHT), a previously acquired entity. Gary Brandt (News - Alert), CEO and Founder of TEN DIGIT, is appointed as Special Advisor to Alpine and VHT and will also act as reseller of the integrated messaging platform.
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Centercode Hosts Delta ’20 Conference

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Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta '20 conference April 7-9, 2020. This event is dedicated to the discussion, peer sharing, and best practices of industry-vetted strategies for continuous product testing and ongoing customer engagement. This is the industry's only event focused on Customer Validation.
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EXL Joins Forces with Blue Prism to Advance Intelligent Automation Capabilities

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Partnership lays the foundation for future RPA capabilities that deliver Digital Intelligence
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Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings

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Avaya (News - Alert) ENGAGE 2020 - Enabling an increasingly distributed and mobile workforce, Avaya Holdings Corp. (NYSE: AVYA) has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Avaya Spaces is a cost-effective cloud meeting and team collaboration app that effortlessly integrates voice, video, tasks, sharing and more into one app that can be accessed from any endpoint device.
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Global Food Manufacturer Selects 3CLogic to Improve HR Experience for Its Employees

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Today 3CLogic announced the deployment of its Total Cloud Contact Center solution for a leading global food manufacturer. The implementation is part of a broader digital transformation initiative designed to improve employee services and includes an integration to ServiceNow's (News - Alert) HR Service Delivery platform to drive a more consistent and streamlined employee workflow experience.
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ServiceTitan Adds Cloud Software Leader Tim Cabral as Board Member and Audit Committee Chair

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ServiceTitan, the world's leading all-in-one software and operating system for residential and commercial service and replacement contractors, has added Tim Cabral to its board of directors as independent board member and audit committee chair.
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24-7 Intouch Acquires Knoah Solutions

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24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Center provider. 24-7 Intouch and Knoah Solutions are leaders in the customer care industry, focused on pairing the customer experience with best-in-class technology. This partnership is designed to support the growing need for globally diverse customer service solutions, while leveraging operational best practices from both companies.
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TELUS Corporation completa la adquisición de Competence Call Center a través de TELUS International

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TELUS (News - Alert) Corporation (T: TSX; NYSE: TU) y su división global, TELUS International, una innovadora empresa de experiencia del cliente que diseña, construye y ofrece soluciones digitales de última generación para algunas de las marcas más reconocidas del mundo, han confirmado hoy el cierre de la adquisición previamente anunciada de Competence Call Center (CCC). TELUS International cuenta ahora con el 100 % de CCC.
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