SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, today announced the addition of Jason Rushforth as GM, Americas, and Clare Dorrian, Chief Marketing Officer – both reporting to Sugar CEO, Craig Charlton. Rushforth and Dorrian bring to Sugar unparalleled experience in CX and CRM that will extend the company’s reputation for laser-like customer focus.
Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact center monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings. By coupling the two solutions, contact center operation teams can now benefit from a cohesive solution for automated testing and troubleshooting, significantly reducing discovery and resolution time from hours-or in some cases days-down to just minutes.
AVANT Communications (News – Alert) (“AVANT”), a platform for IT decision-making for next generation technologies, today announces the addition of Jaime Matoba to its leadership team as Sr. Director of Business Development.
Easing trade tensions with China, increased consumer spending and a more stable interest rate environment helped improve U.S. business sentiment in the fourth quarter, according to the Citizens Business Conditions Index™. In the latest report released by Citizens Commercial Banking, the index increased from 60.2 to 61 and remained well above 50, showing growing confidence in the U.S. economy.
Cheetah Digital, a cross-channel customer engagement solution provider for the modern marketer, today announces that Cheetah Messaging (formerly Marketing Suite) has earned Certified status for information security by HITRUST. The achievement demonstrates Cheetah Digital’s commitment to helping brands engage customers with personalized experiences, while adhering to industry security and compliance standards to protect and safeguard customer data.
BG Staffing, Inc. (NYSE: BGSF), a growing national provider of workforce solutions, announced today that on February 3, 2020 the Company completed the acquisition of EdgeRock Technology Partners for $21.6 million cash, subject to customary purchase price adjustments. BMO Harris Bank, the lead agent, provided financing through BGSF’s existing credit facility. Bowstring Advisors acted as exclusive financial advisor to EdgeRock. The acquisition of this leading consulting and managed IT services provider both deepens and expands BGSF’s IT solutions offerings.
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has been named a leader by industry analyst firm Ovum (News – Alert) in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*.
Avaya (News – Alert) ENGAGE 2020 – At its Avaya ENGAGE 2020 user conference today, Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Afiniti, the leading provider of AI-based behavioral pairing technology, announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX™ Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing customers with contact center agents using artificial intelligence.
TEN DIGIT Communications (News – Alert) LLC (“TDC” or “TEN DIGIT”) the developer of TDC Bridge® Intelligent Messaging Platform for Enterprises, today announced that Alpine Investors has invested in TDC. Alpine intends to integrate TEN DIGIT’s advanced messaging platform with Virtual Hold Technology, (VHT), a previously acquired entity. Gary Brandt (News – Alert), CEO and Founder of TEN DIGIT, is appointed as Special Advisor to Alpine and VHT and will also act as reseller of the integrated messaging platform.
Avaya (News – Alert) ENGAGE 2020 – Enabling an increasingly distributed and mobile workforce, Avaya Holdings Corp. (NYSE: AVYA) has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Avaya Spaces is a cost-effective cloud meeting and team collaboration app that effortlessly integrates voice, video, tasks, sharing and more into one app that can be accessed from any endpoint device.